Helen's daughter Jenny plays in a netball team.

During a match Jenny drops a pass. Some of the parents of her team shout insensitive comments and even suggest to the coach that Jenny should be replaced.

The coach ignores the suggestions.

Helen is horrified at their behaviour. The team manager advises Helen that he will take the matter up with the parents in his official capacity.

The team manager advises the parents of their breach of the code of conduct by pointing to a copy of the code he keeps in a clipboard.

The parents are told to improve their behaviour or face disciplinary procedures by the club committee.

During later matches Helen witnesses a marked improvement in the behaviour of the parents.